US Airlines Continue to Cut Passenger Services, Please Investors

Snip, snip, snip….

This is apparently the week for US-based airlines to make all sorts of passenger un-friendly changes and cuts.  While ultimately screwing over the passengers, the cuts are largely going to please investors on Wall Street.

Just this week, Delta, United and JetBlue have announced some cuts that hurt the consumer, and in many cases, they’ve prettied-up their press releases to make it look consumer-friendly.  Tsk, tsk…

Some of the changes this week include:

  • JetBlue announces “refresh” of A320 cabins (read – less leg room)
  • JetBlue announces that free checked bags are no more!
  • United makes a number of “enhancements”
  • Delta announces new 2015 award chart
  • Delta eliminates stopovers and open jaws on award tickets

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Check Your Flight’s Price on JetBlue, Southwest, and Alaska!

Screen Shot 2014-06-26 at 9.12.21 PMScreen Shot 2014-06-26 at 9.13.50 PMScreen Shot 2014-06-26 at 9.14.27 PMI recently booked my first flight on JetBlue — a weekend trip from Washington-National to Charleston for a bachelor party in August.  I ended up getting what I considered to be a pretty good deal, but after hearing about some recent deals that JetBlue was offering, I decided to check their website to see what my flights were priced at now.

As it turns out, the price had dropped $50.  Since I haven’t flown JetBlue before, I was not too familiar about their policies, but I was informed by Seth of The Wandering Arameanthat JetBlue would re-price my ticket to the new price and issue the difference as a future flight credit.

Sure enough, after a short phone call, the friendly agent with JetBlue adjusted the price of my ticket and issued $50 in credit to my “Travel Bank” for use on a future flight.  Pretty sweet!

The terms and the body of the e-mail is below.

Service Credit: Refund 50.00 USD

Given the recent change in your travel plans, we have deposited the above credit into your Travel Bank account. This credit, which expires 365 days from the date it is issued, is available for use on future travel with JetBlue. 

To book a flight using your Travel Bank credit, visit jetblue.com and choose Travel Bank as your form of payment.

In order to qualify for your fare to be re-priced and to have a credit issued, the new price must be for the exact same flights on the same day.  If the price dropped, it’s definitely worth a phone call!

JetBlue is one of a few airlines that offer a similar policy, with the others being Southwest and Alaska Airlines.

Whatever the case, it’s refreshing to run into the occasional flyer-friendly customer policy opposed to a series of flyer un-friendly changes that I’ve grown accustomed to flying another certain airline.

So if you’re booked on JetBlue, Southwest, or Alaska Airlines, make sure you periodically monitor the current pricing your flights — it could save you some money!