Week in Review: Free Delta Flights, American Premium Bonus and More

Here’s a 35,000 foot view of travel news from around the Internet and a recap of my weekly posts…

News Around the Interwebs

It’s been a somewhat slow week in the points and miles world, but here were some of the highlights of the week that I saw pass through:

Delta Free Flights for Displaced DC-NYC passengers

After various reports of $2300+ airfare from DC to New York, MJ on Travel reports that Delta Airlines has come out to honor Amtrak customers displaced by the effects of the May 12th Derailment of Amtrak Train 188. Continue Reading →

Review: Delta Business Elite Class Sao Paulo to New York-JFK

Sometimes, you reach your breaking point.

My breaking point came in T2 at Sao Paulo’s Guarulhos International Airport as I stared down the barrel of a ten-hour layover with no lounge access.  This was after a schedule change and seating change on my outbound flight from JFK to Santiago the night before in an attempt to make it to Iguazu Falls.

At this point, I’d been traveling for over 24 hours.

I hadn’t slept.

And I still had over 12 hours left to go, culminating in a border crossing between Brazil and Argentina at the un-Godly hour of 3am.

That was it — I’d had enough.  So, I decided to throw in the towel, cut my losses and head home.

I scoured the Internet from the domestic terminal at GRU looking for award flight availability back home, and found some viable options.  I was reluctant to blow miles on a trip home, but was resigned to do so until I had a Facebook chat conversation with a friend who works for Delta.  He graciously offered me a buddy pass to get me back to the States that evening.  The best part about it?

It was in business class.  And there was plenty of non-rev space available open that evening.  I took my friend up on his offer, paid some nominal fees and taxes, and I appeared on the stand-by list for DL 472 to JFK — a flight that would sent me right back to the airport I’d departed less than 24 hours before.

I arrived at the gate about an hour prior to departure and let the gate agent know I was there, per instructions from my friend.  After all revenue passengers had boarded, my name was called and the gate agent handed me a boarding ticket for seat 6B, in business class!  I was going home…

Continue Reading →

US Airlines Continue to Cut Passenger Services, Please Investors

Snip, snip, snip….

This is apparently the week for US-based airlines to make all sorts of passenger un-friendly changes and cuts.  While ultimately screwing over the passengers, the cuts are largely going to please investors on Wall Street.

Just this week, Delta, United and JetBlue have announced some cuts that hurt the consumer, and in many cases, they’ve prettied-up their press releases to make it look consumer-friendly.  Tsk, tsk…

Some of the changes this week include:

  • JetBlue announces “refresh” of A320 cabins (read – less leg room)
  • JetBlue announces that free checked bags are no more!
  • United makes a number of “enhancements”
  • Delta announces new 2015 award chart
  • Delta eliminates stopovers and open jaws on award tickets

Continue Reading →

United’s Premium Service Business Saver Award Availability is Much More Sparse than its Competitors’

It’s been widely documented that United Airlines has implemented a series of devaluations to its MileagePlus loyalty program.  First, there was the move to add a dollar spend amount to Premier Status qualification through the added criteria of “Premium Qualifying Dollars.”  Then, United announced a major devaluation of their award chart which hit premium international travel particularly hard.  It also created essentially a separate, more expensive chart for travel redeemed on one of United’s Star Alliance partners — the partners that supposedly make membership in Star Alliance so valuable.  Finally, last week, United announced their new plan for accruing redeemable miles in its 2015 MileagePlus program — it will based purely on ticket price, and not on the mileage flown, which is essentially bad for anyone who is somewhat price-sensitive, and is buying their own tickets.  This revenue-based system appears to be a carbon-copy of the same plan that Delta announced this past February, leading many to accuse United of simply copying Delta on things that arbitrarily “sound like a good idea.”

To counteract these devaluations, one might think that United may increase award availability so it’s not all bad for the consumer.  Alas, that is not the case.  Though United continues to have pretty good saver award availability on international awards, it has become increasingly hard to find a saver award — particularly for a premium cabin on a transcontinental domestic flight.

Case in point:  United’s Premium Service flights from New York (JFK) to Los Angeles (LAX) and San Francisco (SFO).

These flights are operated by two-class Boeing 757-200s with a special, two-class configuration featuring 28 lie-flat, business class seats.  I was alerted by a friend that the availability of these seats is absolutely dismal, so I looked into it and then decided to compare it with the availability of “saver” level award seats in both Delta and American’s programs.

What I found was much worse than I thought.

United Premium Service Award Availability

Below are the availability calendars for United’s Premium Service Saver-level award availability for JFK-LAX for the entire schedule.
*Yellow denotes saver economy space is available.  Blue denotes BusinessFirst is available, and Green denotes both economy and BusinessFirst is available.

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That’s right.  For the entire year, there is award space for only three dates for BusinessFirst — and all are within the next three days.

The availability is much the same for the opposite direction:  LAX-JFK:  3 dates in the next year; ironically enough including Christmas Eve.

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I then decided to look at the other United Premium Service route to San Francisco, only to find similar results (I’ll spare you all the calendar shots.)

JFK-SFO:  Slightly better, with 6 days of BusinessFirst open

SFO-JFK:  The worst of the whole bunch:  only 2 days with BusinessFirst saver open, and very little economy space open at all.

After seeing this paltry availability for United, I figured that surely it was probably just as bad for Delta and American.

Notsomuch…

Delta Transcontinental BusinessElite Award Availability

Upon studying the Delta award availability (which is much more difficult to navigate than United’s), I found that on its JFK-LAX premium route with all flat-beds in its Transcontinental BusinessElite product, there was actually pretty good availability for saver-level seats after September.  In fact, in October, it’s pretty wide open (the Green dates indicate Saver availability).  The same was true with return flights from LAX-JFK.

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Delta’s Domestic Award Chart

It is worth noting that Delta has a couple different levels of “Saver” awards, based on seasonality, so a Saver award could cost you either 50,000 or 65,000 round trip (since no one-way awards are offered on Delta).  Delta’s online award search engine is also vastly inferior to that of United, so there’s always that.

American Airlines A321T Award Availability

American Airlines had a simllar pattern of availability as did Delta.  Though this summer’s business or first class “MileSAAver” level availability was slim-to-none, it looked pretty good after August.   Below is American’s chart for Business class MileSAAver awards on its non-stop JFK-LAX route on its new A321T, 3-class “Flagship Service” flights.  It’s also worth noting that first class availability was just as readily available after the summer time.

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 So what does this tell us?

For starters:  don’t plan on being able to use your United miles to fly on its Premium Service flights anytime soon.  This is just another deficiency that’s a result of a littany of #flyerUNfriendly “enhancements” to United’s formally industry-leading MileagePlus loyalty program.

Though it faces major competition in a continually evolving US air travel market,  United seems to cherry-pick the things that it copies from other airlines, such as Delta’s Skymiles medallion qualification and revenue-based earning program.  At the same time, it seems to ignore other very important things such as creating operational efficiencies by decreasing the reliance on regional carriers, and rewarding customers with at least making premium transcontinental flights obtainable with miles.  It could always mean that United is filling all these high dollar seats with paying customers while their competition is not, but given United’s recent reports of profitability (or lack thereof), I really doubt it.

Well, this trip didn’t start as planned

So I was finishing up work yesterday when a co-worker mentioned to me that there was severe weather expected to roll through the DC area on Thursday.  Alarm bells immediately went off in my head as I was scheduled to fly from DCA to New York-JFK at around 12:30 on Thursday — the same time when the weather was supposed to be God-awful.  This flight was to get me to JFK in plenty of time for my flight to Rio de Janeiro – at 7pm on Thursday.  My concern was not necessarily the Rio flight; rather, it was being able to get to JFK in order to take that flight!  These were separate tickets after all, so the good folks at TAM Airlines really wouldn’t care less if Delta couldn’t get me to New York in time.

I got home and started running through my options.  I could:

  • Keep everything as it was, and just cross my fingers that there wouldn’t be a significant delay or cancellation of my flight to JFK
  • Try to fly out earlier in the morning from DCA-JFK
  • Err on the side of caution and take the Amtrak up to New York on Wednesday night to ensure I wouldn’t miss my flight to Rio.

If I kept everything as-is, I would have been a nervous wreck, and probably would not have slept very well.  The weather forecasts were extremely ominous, and I didn’t like my chances.  Many times with weather, there are many cancellations — primarily of regional jet traffic (which would include my DCA-JFK flight).  In situations of extremely bad weather, air traffic control tends to get the large planes flying internationally out, and the regionals end up with severe delays or cancellations.  After thinking about all this, I decided that I could not just stay with what I had — I needed to make a proactive change.

My first thought was to change the flight to an earlier flight to JFK on Thursday morning.  Then it dawned on me — I wasn’t flying United.  Since I have status with United, I’ve grown accustomed to being able to make same day changes to my flights — I almost take it for granted.  But no, this flight was with Delta.  An airline with which I have zero status.  Delta had not issued a weather waiver at that point, and it was unlikely I’d be able to change my flight unless they did.

The last option I had was to take the train up to New York on Wednesday, stay the night, and have a relaxing day during which I could find my way out to JFK.  I have a modest bank of Amtrak points from which I could use 4,000 of them to get to NYC, and I was able to find a very reasonable last minute rate at the Four Points Sheraton SoHo.  Perfect.

But then there was a small detail that I had to work with:  it was 6:15pm and my train left at 8:45pm.

I had not done laundry.  I had not packed.  At all.

Fast forward two hours, and I found myself scarfing down a slice of Sbarro pizza as my train was about to depart for New York’s Penn Station.  I made it!

The boarding scrum for the NE Regional Amtrak train DC-NYC.

The boarding scrum for the NE Regional Amtrak train DC-NYC.

The train ride was uneventful — a standard Northeast Regional experience.  It takes about 3:20 – 3:30 to get from Washington to New York on Amtrak, and it’s a good way to go, as it dumps you off at Penn Station — smack dab in the middle of Manhattan.

I arrived at Penn Station at about 12:10am, hailed a cab to the Four Points, and went right to bed.

I slept pretty well in the small room, and woke up at around 8am to do some work.  Again, the room was quite small, but the location is very good and is well situated in the SoHo neighborhood of Manhattan.

My small room

My small room at the 4 Points Sheraton SoHo

After a brief walk around the SoHo neighborhood, I packed my things and headed to Brooklyn where I planned to meet a friend for lunch.  The subway ride was about 15 minutes, and eventually plopped me out right in downtown Brooklyn near the brand new Barclay’s Center.  Wow – what a cool looking arena!

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The new Barclay’s Center in Brooklyn — home of the Nets

My friend took me for a roast beef sandwich at Brennan and Carr’s in Brooklyn… awesome!

The Gargiulo burger at Brennan & Carr's in Brooklyn

The Gargiulo burger at Brennan & Carr’s in Brooklyn

After lunch, he drove me to JFK, where I had plenty of time to check-in and make the flight to Rio!  In fact, I’m writing this from the comforts of the American Airlines AAdmirals Club at JFK in T8.  My flight is scheduled out for 7:10pm, I have a drink in hand, and things are good!

A whole bunch of AAirplanes at JFK

A whole bunch of AAirplanes at JFK

Next stop:  Rio de Janeiro!